REFUND/ RETURNS/ EXCHANGES
Returns, Exchanges & Refunds
We want you to feel confident when shopping with us. Many of our leather garments are individually made or prepared for each order, so please review your size, measurements, color, and product details carefully before purchasing.
Order Cancellations
Orders may be cancelled within 24 hours of placing the order. After 24 hours, your order may have entered production or processing and can no longer be cancelled.
Returns & Exchanges
Because many of our garments are made or prepared specifically for each order, we do not offer refunds for:
- Change of mind or simply not liking the item
- Incorrect size or color selected by the customer
- Incorrect measurements provided by the customer
- Made-to-order or customized items made according to the information provided with the order
However, we understand that sizing mistakes can happen. If you would like a replacement in a different size, please contact us and we will do our best to help.
For replacements requested because of an incorrect size, color, or measurements selected or provided by the customer, the buyer is responsible for return shipping and any applicable customs charges. A reduced remaking or manufacturing fee may also apply to produce the replacement item.
Please contact us before returning anything. We will confirm the available replacement option, applicable costs, and return instructions before you ship the item back.
Small variations in measurements, texture, grain, or color may naturally occur in handcrafted genuine leather products and are not considered defects. Genuine leather also has a natural leather smell, which is a normal characteristic of the material.
Wrong or Damaged Item
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.
If the issue is confirmed as our error, we will work with you to arrange an appropriate replacement, exchange, or refund. When we have sent the wrong item, we will also provide return instructions and cover the applicable return and replacement shipping costs.
Measurement Issues
If we have made a significant error and the garment measurements do not reasonably match the size or measurements provided with your order, please contact us with photos and measurements.
We will verify the issue before approving a remake, replacement, or other resolution.
Customs Duties & Taxes
International customers are responsible for any applicable import duties, taxes, customs fees, or clearance charges. We are not responsible for delivery delays caused by customs processing or unpaid customs charges.
Before Returning an Item
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
Once a refund is approved, we will confirm the refund method and expected processing time.
If you have any questions about sizing or measurements before ordering, please contact us. We are happy to help you choose the right size.